Customer Service Advisor (Hotline)
AIA(1 year ago)
About this role
A customer-facing role within AIA's Service Hotline team covering individual life insurance, group medical and pension product lines. The position supports member-facing operations and collaborates with internal business partners to uphold service standards.
Required Skills
- Customer Service
- Complaint Handling
- Underwriting
- Policy Service
- Claims
- Communication
- Documentation
- Problem Solving
- Interpersonal Skills
- PC Skills
+2 more
Qualifications
- Higher Diploma
- Associate Degree
- University Degree
- IIQE Paper 1
- IIQE Paper 3
- IIQE Paper 2 (Preferred)
- IIQE Paper 5 (Preferred)
- Equivalent Experience
About AIA
aia.comAIA provides insurance solutions to both individuals and businesses. Find out more about our services and latest updates.
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