Customer Service Advisor - Portuguese 2026

Philip Morris International(2 months ago)

Quezon City, PhilippinesOnsiteFull TimeJunior$39,849 - $54,419 (estimated)Customer Service

About this role

A Customer Service Advisor (Portuguese) serves as the initial point of contact for Portuguese-speaking consumers, representing the company in an e-commerce support center. The role focuses on ensuring customer satisfaction through accurate case recording, adherence to processes, and meeting prescribed performance targets while working assigned shifts.

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Required Skills

Portuguese
Customer Support
Troubleshooting
Case Management
Escalation
Multichannel Support
Communication
Problem Solving
Time Management

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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