Customer Service Advisor - Shaw XTRA 2026

Philip Morris International(2 months ago)

Mandaluyong, PhilippinesOnsiteFull TimeJunior$45,255 - $61,340 (estimated)Customer Service

About this role

Customer Support Associate I provides front-line support for clients' products and services by interfacing with customers through inbound and outbound calls and online channels. This entry-level call center role handles routine inquiries and basic account tasks while following defined procedures and tools. The position is based in Mandaluyong City and typically operates within structured schedules and shift rotations.

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Required Skills

Customer Service
Call Handling
PC Knowledge
Communication
Empathy
Multitasking
Teamwork
Shift Flexibility
Documentation
Problem Solving

Qualifications

High School Diploma

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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