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Customer Service Advisor – Spanish Speaker at Fender - ApplyBlast

Customer Service Advisor – Spanish Speaker

Fender

3 months ago

3.9 on Glassdoor

East Grinstead, United Kingdom

Onsite

Full Time

Junior

0 applicants

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About this role

Fender EMEA is seeking a Customer Service Advisor to support their European dealer network and Spanish-speaking consumers via email, phone, and chat. The role involves managing product returns, coordinating with logistics partners, and providing after-sales support while collaborating with cross-functional teams to resolve issues efficiently.

Responsibilities

Act as primary contact for dealer service queries across Europe
Handle product returns and coordinate with third-party warehouses
Provide after-sales support to Spanish-speaking consumers via phone and chat
Process credit memo requests through the returns system
Collaborate with eCommerce and logistics teams to resolve issues

Skills

About Fender

fender.com

Headquarters

Los Angeles, California, United States

Company Size

1001-5000 employees

Founded

1946

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Fender is a musical instrument manufacturer best known for electric guitars, basses, amplifiers, and related audio equipment. The company designs and sells instruments and accessories under the Fender brand and other owned brands.