Customer Service Advisor – Trilingual Portuguese, English and Spanish (Day Shift Sunday to Thursday 7am-4pm CST)

Datasite UK Ltd.(1 month ago)

HybridFull TimeJunior$77,825 - $102,677 (estimated)Customer Support

About this role

Datasite is seeking a client-focused product support professional to deliver consultative, high-quality assistance to global customers using the Datasite platform. The role centers on enhancing customer experience by guiding users in configuring and managing their projects and product usage. This is a full-time position based in San José, Costa Rica, supporting a global client base.

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Required Skills

Customer Support
Troubleshooting
Product Training
Client Service
Feature Demos
Project Setup
Configuration
Salesforce Service Cloud
Knowledge Base लेखन
Email Support

+6 more

Qualifications

High School Diploma
Bachelor’s Degree

About Datasite UK Ltd.

datasite.com

Datasite provides secure software solutions for managing financial transactions encompassing mergers and acquisitions (M&A), restructuring, and capital raising. Its flagship product, a virtual data room (VDR), enables dealmakers to share and collaborate on sensitive documents with rigorous security, significantly speeding up deal timelines. The platform is recognized for its advanced features, including AI/ML-enabled tools for automating processes like document redaction. Trusted by investment banks, private equity firms, and law practices globally, Datasite is pivotal in supporting clients throughout the entire deal lifecycle while ensuring compliance with regulations such as GDPR and CCPA.

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