Customer Service Advisor - UPA XTRA 2026

Philip Morris International(2 months ago)

Quezon City, PhilippinesOnsiteFull TimeTrainee$43,575 - $59,501 (estimated)Customer Service

About this role

An entry-level Customer Support Associate I serving as the customer-facing representative for client programs. The position is full-time and based in Quezon City (UP Ayala TechnoHub) within a BPO/outsourced customer service operation. The role requires basic program familiarity and works under close supervision while developing client and product knowledge.

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Required Skills

Customer Service
Call Handling
Problem Solving
Empathy
Communication
PC Skills
Data Entry
Multi-Tasking
Shift Flexibility
Call Tracking

Qualifications

High School Diploma

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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