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Customer Service Advisor (Zero Carbon Living) at Greenhouse - ApplyBlast

Customer Service Advisor (Zero Carbon Living)

Greenhouse

3 months ago

4.1 on Glassdoor

London, England, United Kingdom

Hybrid

Full Time

Trainee

0 applicants

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About this role

The role involves providing outstanding telephony and email support to OVO customers, including vulnerable individuals, while promoting the company's zero‑carbon initiatives and related products. Advisors work in hub‑based squads, managing queries end‑to‑end, coaching teammates, and contributing to continuous improvement.

Responsibilities

Engage with customers via phone and email to resolve inquiries
Own end‑to‑end resolution of inbound queries and prevent repeat contacts
Coach teammates and drive continuous improvement within the squad

Skills

About Greenhouse

greenhouse.com

Headquarters

New York, New York, United States

Company Size

501-1000 employees

Founded

2012

View Profile

Greenhouse is an applicant tracking system and hiring platform that helps companies source, evaluate, and hire talent through structured workflows and data-driven recruiting. The platform combines core ATS functionality with interview kits, scorecards, pipeline management, onboarding, reporting, and built‑in AI tools to streamline sourcing and talent management. Greenhouse offers a broad integrations marketplace and analytics to support diversity, compliance, and hiring optimization. Companies of all sizes use it for more consistent, measurable hiring processes and extensible integrations with HR and recruiting tools.