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Customer Service Advisor at Aptia Group - ApplyBlast

Customer Service Advisor

Aptia Group

2 months ago

3.4 on Glassdoor

Edinburgh, Scotland, United Kingdom

Hybrid

Full Time

Junior

0 applicants

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About this role

The role involves being the first point of contact for members, handling inbound and outbound calls and digital enquiries about pension scheme products and services. The advisor will capture interaction details, identify vulnerable customers, and ensure queries are resolved promptly, updating the central member database as needed.

Responsibilities

Respond to customer enquiries via phone and digital channels
Capture and log member interaction details in the central database
Identify and flag vulnerable customers for appropriate handling

Skills

About Aptia Group

aptia-group.com

Headquarters

London, England, United Kingdom

Company Size

10001+ employees

Founded

2023

View Profile

Aptia Group is a technology-enabled benefits administration company that delivers its services through the AptiaOne platform, helping employers streamline benefits operations and improve employee and retiree experiences. The company offers solutions including benefits administration, dependent eligibility verification, retiree health insurance, and engagement services. Aptia serves HR professionals, employees, retirees, and brokers with a combination of modern technology and expert support.