Customer Service Advisor

The Customer Service Advisor role at Screwfix involves delivering exceptional customer service across multiple channels, including calls, emails, and WhatsApp, to resolve post-sales inquiries for various customer groups. The position requires a confident, people-focused individual to exceed customer expectations, make key service decisions, and drive continuous improvement through valuable customer insights. This role is part of a professional team dedicated to providing world-class customer experiences for Screwfix's stores and digital services.