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Customer Service Advocate I at CGS - ApplyBlast

Customer Service Advocate I

CGS

11 days ago

3.5 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

This role provides prompt, accurate, and courteous responses to customer inquiries via telephone, written, web, or walk-in channels. The position involves researching and resolving customer issues, documenting interactions, and coordinating with other departments to address problems. It also requires maintaining knowledge of company policies, reporting suspected fraud, and providing feedback to management to improve processes.

Responsibilities

Respond to customer inquiries via telephone, written, web, or walk-in channels
Research and resolve customer issues by processing adjustments and coordinating with departments
Document inquiries and complaints while reporting suspected fraudulent activities

Skills

About CGS

cgsadmin.com

Headquarters

Eşfahān, Isfahan, Iran

Company Size

11-50 employees

Founded

2011

View Profile

CGS Administrators, LLC, a Celerian Group company, provides healthcare administrative outsourcing and technology-enabled solutions for CMS programs. Their offerings include provider services, member services, and functional services designed to streamline health plan operations, reduce costs, and prevent fraud, with core activities in claims processing, credentialing, education, analytics, and program management. Headquartered in Nashville, Tennessee, CGS has supported millions of Medicare beneficiaries and thousands of providers for more than 50 years.