Customer Service Advocate
Carvana
About this role
A Customer Advocate at Carvana is a customer-facing team member who supports vehicle pickup experiences at Carvana’s Vending Machines and represents the company onsite. The role is part of Market Operations at a fast-growing used automotive retailer and includes opportunities for performance-based pay and advancement.
Skills
Qualifications
About Carvana
carvana.comCarvana is an online used‑car retailer that lets customers search, finance, and buy certified pre‑owned vehicles entirely through its website or app, with options for home delivery or pickup from its signature multi‑story “car vending machines.” The company emphasizes no‑haggle pricing, detailed 360° vehicle photos and history reports, and a seven‑day (or 250‑mile) return policy to simplify the buying experience. Carvana also offers trade‑ins, financing and extended protection plans, and operates its own inspection and logistics network to manage vehicle reconditioning and delivery.
Recent company news
Simply Wall StreetCarvana Weighs Record Results Automation Push And Lofty Growth Targets
2 hours ago
TradingViewDoes Carvana Have the Capacity to Reach 3M Annual Retail Sales?
6 hours ago
MarketBeatDeepwater Asset Management LLC Takes Position in Carvana Co. $CVNA
12 hours ago
Automotive NewsCarvana keeps betting on Stellantis by adding its 6th new-car dealership
1 day ago
Yahoo FinanceBTIG Maintains Buy Rating on Carvana Co. (CVNA) Stock
3 days ago
About Carvana
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Carvana.
Salary
$40k – $44k
per year
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