Customer Service Advocate

The Customer Service Advocate serves as the front desk receptionist for a busy UMC Gastroenterology clinic, greeting patients in person and via telephone while managing administrative tasks. This role focuses on ensuring smooth patient registration, verifying benefits, collecting co-pays, and maintaining a professional and welcoming environment for patients and their families. The position requires strong customer service skills, attention to detail, and the ability to thrive in a fast-paced healthcare setting.