Customer Service Agent Cargo - Shenzhen

The Customer Service Agent Cargo role at Etihad Airways in Shenzhen involves overseeing daily operations and guiding the customer service team to ensure exceptional service delivery and operational efficiency. The position requires coordinating activities, managing premium guest services, and resolving critical inquiries to enhance customer satisfaction and drive revenue. This role focuses on maintaining compliance with standards, optimizing processes, and supporting team development within the cargo operations framework.