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Customer Service Agent, English Speakers at Wheely - ApplyBlast

Customer Service Agent, English Speakers

Wheely

15 days ago

3.8 on Glassdoor

Dubai, Dubai, United Arab Emirates

Onsite

Full Time

Medior

0 applicants

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About this role

Wheely is seeking a Customer Service Agent to deliver exceptional customer service to passengers and chauffeurs across multiple communication channels. The role involves resolving customer and chauffeur issues efficiently, maintaining high satisfaction targets, and adhering to luxury communication standards. This position requires fluency in English and the ability to thrive in a fast-paced contact center environment.

Responsibilities

Deliver exceptional customer service across multiple communication channels
Investigate and resolve customer and chauffeur issues quickly and efficiently
Escalate customer feedback to senior management and relevant teams

Skills

About Wheely

wheely.com

Headquarters

London, England, United Kingdom

Company Size

201-500 employees

Founded

2010

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Wheely is a premium chauffeured transportation platform offering on‑demand and advance bookings for luxury rides — from commutes to airport transfers and event travel — via its mobile app and website. It pairs vetted, professional chauffeurs with high‑end vehicles to deliver concierge‑level service for discerning travellers and corporate clients. The company emphasizes reliability, safety and effortless booking, letting users reserve trips for themselves or others in seconds. Wheely operates in select international cities as a higher‑end alternative to standard ride‑hail services.