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Customer Service Agent (Mid - Shift) at Aristocrat Interactive - ApplyBlast

Customer Service Agent (Mid - Shift)

Aristocrat Interactive

3 months ago

Lansing, MI, US

Hybrid

Full Time

Junior

0 applicants

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About this role

Aristocrat Interactive is seeking a Customer Service Agent to support players in their online real money gaming business by handling inquiries, troubleshooting technical issues, and communicating marketing offers. The role involves managing inbound calls, chats, and emails while maintaining strict service level agreements and confidentiality standards. Candidates will work in a fast-paced environment, requiring strong communication skills and the ability to troubleshoot various devices.

Responsibilities

Handle inbound calls, real-time chat, and emails to resolve player inquiries
Troubleshoot technical issues related to computer, tablet, and cell phone applications
Communicate special marketing offers to VIP customers and maintain confidentiality
Maintain service level agreements for chats and phone call inquiries under 45 seconds
Provide feedback on service failures and uphold company values