Customer Service Agent - Raleigh

Internships(3 months ago)

HybridFull TimeJunior$39,000 - $40,950Department of Revenue

About this role

Customer Service Agent with the North Carolina Department of Revenue who assists taxpayers by answering inquiries and educating them on state tax matters. The role is based in the Raleigh Customer Service Center with training provided to develop knowledge of personal and sales/use tax laws. Successful trainees may advance within the agency and have the option to work remotely.

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Required Skills

Communication
Computer Literacy
Word Processing
Customer Service
Call Handling
Tax Law
Bilingual Spanish

Qualifications

High School Diploma or GED

About Internships

pa.gov

The Commonwealth of Pennsylvania (pa.gov) is the official state government portal that centralizes access to services, news, and information for residents, businesses, and visitors. It links users to hundreds of agencies and programs—covering benefits, licensing and permits, taxes, public safety, health resources, employment, and more—along with forms, publications, and contact details. The site provides online tools for transactions (renewals, payments, applications) and delivers updates on public policy, emergency alerts, and state initiatives. Designed for accessibility and ease of use, pa.gov aims to streamline interactions with government and improve transparency across the Commonwealth.

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