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Customer Service Agent - Shop at Driveway - ApplyBlast

Customer Service Agent - Shop

Driveway

4 months ago

3.9 on Glassdoor

Dallas, TX

Onsite

Full Time

Junior

0 applicants

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About this role

As a Customer Service Agent I at Driveway.com, you will serve as the primary point of contact for online vehicle buyers, guiding them through the digital purchase and delivery process. You will assist with inquiries, present financing and protection product options, and collect essential documentation to facilitate smooth transactions. This role requires managing multiple channels like chat, phone, and email while delivering a transparent and efficient customer experience.

Responsibilities

Answer customer inquiries via chat, phone, and email channels
Present financing terms and protection products to potential buyers
Collect required documentation including licenses and proof of income
Communicate paperwork and logistical timelines throughout transactions
Maintain detailed activity logs for each customer interaction

Skills

About Driveway

driveway.com

Headquarters

Tigard, Oregon, United States

Company Size

201-500 employees

View Profile

Driveway is an online automotive retail and services platform that helps consumers buy, sell, finance, and maintain vehicles digitally. The company offers tools for vehicle purchasing, trade-ins, financing, delivery, and service-related support, operating in the automotive e-commerce industry.