Customer Service Agent Supervisor
Calm Air International LP
About this role
A Calm Air Customer Service Agent Supervisor oversees customer service teams, ensuring positive passenger experiences and adherence to safety and service standards. They coordinate staffing, mentor new hires, manage scheduling and performance reviews, and handle passenger re-accommodations during irregular operations. The role involves maintaining regulatory compliance and supporting company policies to deliver efficient airline services.
Skills
About Calm Air International LP
calmair.comCalm Air International LP is a regional Canadian airline that provides scheduled passenger and cargo services connecting remote and northern communities. The airline offers online booking, check‑in, flight status, branded fares, group travel and customer support via phone, with multilingual site options (including French and Inuktitut). Calm Air focuses on reliable regional connectivity and cargo solutions for underserved areas. Travelers can manage bookings, view schedule updates and travel alerts, and access accessibility information through its website.
About Calm Air International LP
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Calm Air International LP.
Salary
$84k – $114k
per year