Customer Service Agent
pockit
About this role
A Customer Support Agent at Pockit focuses on delivering excellent customer experience through first-line support, handling inbound communications via email, tickets, and chatbot messaging. The role involves resolving customer inquiries with care and empathy while contributing to operational excellence.
Skills
About pockit
pockit.comCloudflare is a global web infrastructure and security company that helps websites and applications run faster and more securely. It operates a large distributed network offering services such as a Content Delivery Network (CDN), DNS, DDoS protection, Web Application Firewall (WAF), and edge computing capabilities. The platform focuses on improving performance, reliability, and security for businesses of all sizes by routing traffic through its network and applying security at the edge. Developers and enterprises rely on Cloudflare’s APIs and dashboards to scale securely across regions and devices.
About pockit
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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