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Customer Service Agent at Fiserv - ApplyBlast

Customer Service Agent

Fiserv

4 months ago

3.0 on Glassdoor

Mississauga, Ontario, Canada

Hybrid

Full Time

Junior

0 applicants

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About this role

A Customer Service Agent at Fiserv serves as the primary point of contact for financial institutions and consumers via calls, emails, and chat. The role involves resolving inquiries, troubleshooting billing and account issues, and maintaining high customer satisfaction scores within a fast-paced call center environment.

Responsibilities

Respond to inbound calls and customer inquiries professionally
Troubleshoot and resolve billing or account issues efficiently
Document all customer interactions accurately in the CRM system
Collaborate with cross-functional teams to ensure seamless service delivery
Meet performance targets for call handling time and satisfaction scores

Skills

About Fiserv

fiserv.com

Headquarters

Milwaukee, Wisconsin, United States

Company Size

10001+ employees

Founded

1984

View Profile

Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.