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Customer Service Agent at Giant Tiger - ApplyBlast

Customer Service Agent

Giant Tiger

4 months ago

3.9 on Glassdoor

Remote

Part Time

Junior

0 applicants

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About this role

This part-time, contract role involves acting as a bimodal Customer Service Agent supporting Giant Tiger stores across Canada via remote work. Responsibilities include managing inquiries across multiple channels, processing product recalls, documenting corrections, and providing operational analyses to enhance store experiences. The position requires bilingualism in English and French and experience with retail systems like AS400.

Responsibilities

Respond to customer and store inquiries via telephone, email, and chat channels
Provide timely solutions addressing customer and store needs within service level agreements
Generate clear documentation and correction notices for store operations
Manage product recall notices ensuring accurate English and French translation
Contribute process improvement ideas based on inquiry analysis and store feedback

Skills

About Giant Tiger

gianttiger.com

Headquarters

Ottawa, Ontario, Canada

Company Size

5001-10000 employees

Founded

1961

View Profile

Shop Giant Tiger for home goods, women's, kids & men’s fashion, groceries, seasonal products, and more. Low Prices, Exclusive Deals, and Savings to Smile About.