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Customer Service Agent at Miele - ApplyBlast

Customer Service Agent

Miele

3 months ago

3.6 on Glassdoor

Princeton, NJ

Hybrid

Full Time

Junior

0 applicants

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About this role

A Service Support Agent at Miele provides exceptional customer service across phone, email, chat, and social media channels to consumers and business partners. The role involves actively listening to customer needs, troubleshooting appliance issues, coordinating service appointments, and ensuring timely resolutions while maintaining company standards.

Responsibilities

Respond to inbound calls, emails, chats, and social media inquiries from customers and partners
Troubleshoot appliance concerns by guiding customers through care and basic problem resolution
Assist customers with scheduling service appointments by coordinating with technician availability
Take ownership of customer inquiries to ensure issues are resolved efficiently and documented accurately
Collaborate with internal teams and service partners to facilitate timely resolution of customer needs

Skills

Qualifications

High School Degree

About Miele

miele.com

Headquarters

Gütersloh, North Rhine-Westphalia, Germany

Company Size

10001+ employees

Founded

1899

View Profile

Miele is a global manufacturer of premium domestic and professional appliances, including washing machines, dishwashers, vacuum cleaners, and kitchen appliances. The company operates worldwide through subsidiaries and importers across Africa, the Americas, Asia, Oceania, and Europe. Miele places a strong emphasis on quality, sustainability, and long-term value for its customers.