Customer Service Agent

As a Call Center Agent, you will serve as the critical front line for a water utilities client, acting as a supportive guide for residential customers by handling inbound inquiries and proactive outbound calls. The role focuses on bill clarity, payment options, and sensitive financial hardship assessments within a pure service and care campaign with no sales targets. You will manage customer contacts via calls, email, and live chat while meeting key performance indicators and applying first call resolution techniques.