Customer Service Agent

The Customer Service Agent provides information and customer service for a wide range of municipal and provincial services, programs, policies, procedures, permits, and fee structures through ServiceOttawa Centres. The role involves responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies via in-person, electronic, email, and phone platforms. The position also includes determining the course of action for parking ticket resolution in accordance with established policies and service standards.