Customer Service Analyst
Heinz(1 month ago)
About this role
Role focused on supporting assigned customers by overseeing their order lifecycle from intake through delivery and resolving issues that impact fulfillment. The position operates in Mexico City and partners closely with internal logistics stakeholders to maintain service performance for each customer.
Required Skills
- Order Tracking
- Customer Follow-Up
- Credit Notes
- KPI Reporting
- SAP
- Advanced Excel
- Warehouse Coordination
- Transportation Coordination
- Detail Oriented
- Effective Communication
+2 more
Qualifications
- LAE
- Engineering Degree
About Heinz
heinz.comHeinz is a renowned food company known for its iconic condiments, particularly its world-famous ketchup. With a rich history spanning over 150 years, Heinz specializes in the production of high-quality food products that inspire a passionate consumer following. The company continually innovates, introducing new flavors and products while maintaining a strong commitment to quality. Heinz operates under the belief that food should evoke love and connection, which is reflected in their marketing and product offerings.
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