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Customer Service Analyst at Accenture - ApplyBlast

Customer Service Analyst

Accenture

4 months ago

3.9 on Glassdoor

Bengaluru, India

Hybrid

Full Time

Senior

0 applicants

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About this role

As a Customer Service Analyst focused on retirement solutions at Accenture, you will provide tactical day-to-day support for institutional clients within the US Retirement Services domain. This role involves managing administrative and operational functions, including recordkeeping, plan experiments, compliance testing, and resolving complex issues related to participant benefits and plan configurations. You will collaborate with cross-functional teams to ensure client satisfaction and the accurate execution of retirement plan activities.

Responsibilities

Manage daily administrative and operational functions for institutional retirement clients
Execute plan experiments, compliance testing, and annual audit support
Resolve complex participant issues including involuntary distributions and data corrections
Maintain Salesforce records and coordinate audit filings and Form 5500 submissions
Collaborate with regional teams to drive service model enhancements and SLA adherence

Skills

Qualifications

Bachelor's Degree in Commerce or Related FieldASPPA Certification (Preferred)CRPS Certification (Preferred)

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.