Customer Service Analyst

A Customer Service Analyst at Accenture supports institutional clients in the US retirement domain by managing administrative, operational, and record-keeping functions for Defined Contribution and Defined Benefit plans. The role involves coordinating between client-facing and operations teams to resolve issues related to benefit services, plan document management, and compliance reporting while ensuring high levels of client satisfaction. Key duties include processing contributions and distributions, managing data corrections, and supporting plan sponsors with reporting and system updates.