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Customer Service Analyst at Accenture - ApplyBlast

Customer Service Analyst

Accenture

4 months ago

3.9 on Glassdoor

Bengaluru

Hybrid

Full Time

Senior

0 applicants

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About this role

A Customer Service Analyst within UC Retirement and 457g Solutions at Accenture manages administrative, operational, and recordkeeping functions for institutional clients. The role involves supporting plan sponsors on money movements, reporting, and data corrections while ensuring compliance with retirement plan regulations. Employees must possess strong domain knowledge in US-defined contribution and benefit plans to drive client satisfaction and operational excellence.

Responsibilities

Manage daily servicing and recordkeeping of group retirement plans
Support plan sponsors on money movements and reporting updates
Coordinate audit support and Form 5500 compliance filings
Resolve participant escalations through research and timely action
Lead process improvement initiatives to ensure SLA adherence

Skills

Qualifications

ASPPA CertifiedCRPS Certified

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.