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Customer Service Analyst at Accenture - ApplyBlast

Customer Service Analyst

Accenture

4 months ago

3.9 on Glassdoor

Remote

Full Time

Senior

1 applicant

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About this role

A Customer Service Analyst at Accenture manages daily administrative and operational functions for U.S. retirement solutions, ensuring institutional client satisfaction through tactical support and business development. The role involves processing plan activities, resolving complex participant issues, and coordinating between client-facing teams and operations to maintain accurate recordkeeping and compliance. Candidates must possess deep domain expertise in defined contribution and benefit plans along with strong analytical and communication skills.

Responsibilities

Manage daily servicing and administrative functions for group retirement plans
Process involuntary distributions, calculations, and plan document updates
Coordinate audit support and annual compliance testing filings
Resolve complex participant escalations and data integrity issues
Identify service model enhancements to drive client retention and outcomes

Skills

Qualifications

GraduationASPPA CertifiedCRPS

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.