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Customer Service Analyst at Seneca Holdings - ApplyBlast

Customer Service Analyst

Seneca Holdings

6 days ago

4.4 on Glassdoor

Washington, District of Columbia, United States

Onsite

Full Time

Junior

0 applicants

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About this role

Clear Creek Federal is seeking a Customer Service Analyst to coordinate customer requests for on-premises and cloud-hosted infrastructure. This role involves managing service request tickets, resolving rack audit findings, and serving as the main point of contact between customers and technical staff. The position requires proficiency in ticketing systems like ServiceNow and a strong understanding of cloud services and ITIL frameworks.

Responsibilities

Coordinate customer requests for on-premises and cloud infrastructure
Manage ServiceNow tickets and resolve rack audit findings
Facilitate data center design and capacity planning

Skills

Qualifications

Active Secret Clearance

About Seneca Holdings

senecaholdings.com

Headquarters

Salamanca, New York, United States

Company Size

501-1000 employees

Founded

2008

View Profile

Seneca Holdings is the investment arm focused on building a portfolio of profitable businesses that deliver long-term, sustained income and economic self-sufficiency to the Seneca Nation. Guided by the principle of "Investing for the Seventh Generation," it pursues stewardship and intergenerational wealth creation through strategic, diversified investments and business ownership. The firm aims to generate stable revenues and reinvest returns to support community priorities and lasting prosperity.