Customer Service Analyst

The Customer Service Analyst serves as the primary point of contact for distributors, managing order fulfillment, claims resolution, and customer experience while ensuring data integrity and process improvement. This role requires strong analytical and digital skills to troubleshoot order variances, support EDI setups, and collaborate with internal teams to align customer needs with business priorities. The position involves maintaining accurate customer databases, providing reporting insights, and fostering strong external distributor relationships through proactive communication.