Netflix
The Customer Service Analytics & Insights Analyst role at Netflix combines demand forecasting judgment and customer service insights to optimize staffing and improve customer experience. The position involves interpreting forecast outputs, analyzing contact drivers, and leveraging GenAI tools to identify emerging issues and operational opportunities. This analytical role supports streaming, player support, and games moderation business units by partnering with data teams and cross-functional stakeholders.
Headquarters
Los Gatos, California, United States
Company Size
10001+ employees
Founded
1997
Watch Netflix movies & TV shows online or stream right to your smart TV, game console, PC, Mac, mobile, tablet and more.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Netflix.
Prediction: Netflix Stock Will Hit This Price in 5 Years
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