Customer Service Assistant I

The Customer Service Assistant I role supports customers over the phone in a high-energy environment, addressing inquiries related to fraud, lost or stolen cards, travel notifications, credit card payments, and debit or ATM disputes. This position requires patience, strong multitasking abilities, and effective communication to provide solutions for account-related issues. The role involves collaboration with various teams, including Customer Service, Treasury Management, and Security, while adhering to regulatory compliance and risk management protocols.