Customer Service Associate III

The Customer Service Associate III handles moderate to complex inquiries, addressing policy and billing questions from internal or external customers while resolving service concerns and documenting requests. This role involves providing clear explanations of the claims process, gathering details for First Notice of Loss claims, and communicating with customers and third parties to obtain or provide claim-related information. The position requires strong bilingual communication skills and the ability to multitask across multiple systems to ensure efficient and professional service.