Customer Service Associate
Pearl West
About this role
A Customer Service Associate at Pearl West Group handles customer inquiries, resolves order issues, and ensures a smooth experience for DTC brands through Freshdesk. The role involves managing tickets, coordinating with internal teams and 3PL partners, and maintaining accurate records.
Skills
About Pearl West
pearlwestgroup.comPearl West is a growth and brand agency that helps companies turn vision into sustainable, measurable growth. They combine brand strategy, product and experience design, and performance marketing to build positioning, acquisition channels, and conversion-focused digital products. The firm partners with startups and scaling businesses to align strategy and execution—covering creative, technical, and analytics work—to drive lasting results. Their emphasis is on practical, data-informed growth rather than short-term wins.
About Pearl West
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Pearl West.
Salary
$72k – $96k
per year