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Customer Service Associate at Accenture - ApplyBlast

Customer Service Associate

Accenture

4 months ago

3.9 on Glassdoor

Bengaluru, India

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Service Associate in Finance Operations supports Accounts Payable helpdesk activities by managing supplier and internal stakeholder inquiries regarding invoices and payments. The role involves triaging tickets, enforcing standard operating procedures, and ensuring accurate operational reporting within a queue-based service delivery model.

Responsibilities

Respond to inquiries on invoice status and payment workflows
Triaging incoming helpdesk tickets for appropriate routing
Managing tickets from intake through closure within KPI targets
Supporting month-end close by generating required AP reports
Tracking and reporting on operational metrics and KPI achievement

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.