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Customer Service Associate at Accenture - ApplyBlast

Customer Service Associate

Accenture

4 months ago

3.9 on Glassdoor

Hyderabad, India

Hybrid

Full Time

Junior

0 applicants

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About this role

Accenture seeks a Customer Service Associate to perform content moderation for its Trust and Safety division, reviewing user-generated audiovisual and text content for policy violations. The role requires analyzing flagged items, resolving complex issues, and investigating reports to ensure platform integrity and online safety. Candidates must possess advanced Arabic language skills and demonstrate strong emotional resilience while working in shift rotations.

Responsibilities

Analyze and review user profiles, audio, videos, and text for policy violations
Investigate and resolve complex content issues flagged by users or systems
Ensure consistent implementation of client guidelines and community policies
Escalate sensitive or intricate matters to the broader Trust and Safety team
Participate in continuous training and process improvement initiatives

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.