ExpressGroup
The Customer Service Associate handles inbound and outbound calls, schedules appointments, and resolves scheduling issues while maintaining accurate documentation and acting as a liaison between customers, clients, and service providers. The role requires meeting performance goals in efficiency, communication quality, customer satisfaction, and first-contact resolution.
ExpressGroup is a digital services company building products that improve personal finances and employment for everyday people. Their flagship product, ExpressSteuer, helps German taxpayers file tax returns and claim refunds in under 5 minutes, while ExpressJobs works to connect users with better job opportunities. The company focuses on using technology, automation, and AI to make financial and employment services accessible to everyone.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for ExpressGroup.
105% above the average for this role
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