Customer Service Associate

The Customer Service Associate serves as a key liaison between Fanatics Collectibles, frontline customer service teams, and internal stakeholders, focusing on resolving escalated collector issues and ensuring accurate follow-through on complex post-purchase cases. This role involves providing guidance to frontline support, managing local processes for defect card requests and fulfillment, and coordinating with global stakeholders to enhance the collector experience. The position requires strong problem-solving skills, fluency in Mandarin and English, and experience with customer operations for major e-commerce platforms.