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Customer Service Associate at Dow Jones - ApplyBlast

Customer Service Associate

Dow Jones

2 days ago

3.5 on Glassdoor

Barcelona, Catalonia, Spain

Hybrid

Full Time

Junior

0 applicants

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About this role

The Customer Service Associate role at Dow Jones involves providing high-quality support to customers across various channels, addressing inquiries related to products, services, billing, and technical issues. The position requires fluency in English and German, strong problem-solving skills, and a focus on delivering exceptional customer experiences to enhance satisfaction and retention. This role is part of the Customer Service team within Dow Jones, a global leader in news and business information.

Responsibilities

Provide high-quality customer support across multiple communication channels
Resolve complex customer inquiries regarding products, billing, and technical issues
Collaborate with internal teams to efficiently handle escalated customer concerns

Skills

About Dow Jones

dowjones.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

1882

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Dow Jones publishes the world’s most trusted business news and financial information in a variety of media. It delivers breaking news, exclusive insights, expert commentary and personal finance strategies.