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Customer Service Automation & Data Analyst at GM Financial - ApplyBlast

Customer Service Automation & Data Analyst

GM Financial

13 days ago

Bogota, Cundinamarca, Colombia

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Service Automation & Data Analyst drives digital transformation and operational efficiency within the Customer Service area by identifying, developing, and implementing automation and AI-driven solutions. The role leverages data analytics, process automation, virtual agents, and digital technologies to optimize processes, strengthen customer self-service capabilities, and provide actionable insights for business decision-making. Additionally, the position provides backup support for key Customer Service operational processes to ensure business continuity when required.

Responsibilities

Identify and implement AI-driven automation solutions to optimize operational processes
Analyze operational data to create dashboards and reports supporting business decision-making
Manage and improve customer self-service channels to enhance digital adoption and experience