Customer Service Call Center Representative

A dedicated Member Care Specialist at Farmers Electric Cooperative provides exceptional service to members across multiple channels, including phone, email, and chat, within their Greenville, Texas office. The role involves investigating and resolving member concerns, explaining energy-related charges, processing billing and collections, and offering energy-saving advice. Success in this position requires strong interpersonal skills, patience, and a commitment to uncovering member needs to leave a positive impression.