Customer Service Consultant
Marsh(1 month ago)
About this role
Mercer is hiring customer service advisors for its Helpline team to support members with general enquiries about superannuation across multiple administered funds. The position is based in Mercer’s Melbourne office with a hybrid arrangement requiring at least three days onsite. The role includes paid training and offers permanent and fixed-term contracts through July 2026.
Required Skills
- Customer Service
- Call Handling
- Member Support
- Superannuation Advice
- Active Listening
- Problem Solving
- Written Communication
- Verbal Communication
- KPI Management
- Relationship Building
+1 more
About Marsh
marshmclennan.comMarsh is a global leader in risk, reinsurance, and consulting services, dedicated to helping organizations navigate complex risks and develop strategies for success. With a strong emphasis on risk management, talent development, and strategic consulting, Marsh provides expert solutions tailored to the diverse needs of its clients. The company leverages its extensive expertise in capital, people, and consulting to empower businesses to thrive in competitive environments. Through its innovative approach and comprehensive services, Marsh is committed to building resilient organizations.
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