Customer Service Consultant

This is a 12-month maximum term contract role for a Customer Service Consultant based in South Australia, serving as the voice of Smartgroup in a high-volume, performance-driven inbound environment. The position focuses on delivering exceptional customer experiences by resolving inquiries related to salary packaging, fleet management, and novated leasing while maintaining accurate data and achieving team targets. The role involves working across phone and email channels, with a rotating roster between 8:30am and 6:30pm, and requires strong communication and problem-solving skills.