Customer service & Customer Insights Graduate

Takealot Group(1 month ago)

Cape Town, South AfricaOnsiteContractTrainee$40,620 - $56,270 (estimated)Customer Experience

About this role

The Customer Service & Customer Insights Graduate is a 12-month contracted graduate role based at the Cape Town Distribution Centre, rotating across Takealot Group businesses to develop both technical and soft skills. The programme provides hands-on e-commerce experience, mentorship, and training to prepare graduates for careers in a large-scale, fast-paced environment.

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Required Skills

Analytical
Problem Solving
Data Interpretation
Communication
Organisation
Detail Orientation
Quality Improvement
Proactivity
Collaboration
Customer Focus

+3 more

Qualifications

Bachelor's Degree in Customer Service, Customer Insights, Data Analysis, Business Process Management, Operations Management, or Related Discipline

About Takealot Group

takealot.com

Takealot is South Africa’s largest online retailer and marketplace, offering millions of products across electronics, home, beauty, books and more. Founded in 2011 and now part of the Prosus (Naspers) group, it combines its own retail inventory with a third‑party seller marketplace alongside integrated payments and logistics. The company operates fulfilment centres and local delivery services to enable fast shipping, returns and customer support, and offers a mobile app and frequent promotions to drive convenience. Consumers and merchants use Takealot for its broad selection, local infrastructure and leading brand presence in the South African e‑commerce market.