Customer Service Delivery Advocate

Carvana

6 months ago

3.0 on Glassdoor

Richmond, VA

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Advocate at Carvana is a frontline team member who represents the company during customer interactions and delivery experiences. The role is part of Market Operations and emphasizes customer satisfaction, safety, and operational excellence while offering strong benefits and performance-based advancement. Carvana provides training and sponsored licensing where required and promotes internal growth through its Careers Not Jobs program.

Skills

Qualifications

Notary CommissionChauffeur License (where required)Vehicle Verifier License (CA)DOT Medical CardValid Driver's License

About Carvana

carvana.com

Carvana is an online used‑car retailer that lets customers search, finance, and buy certified pre‑owned vehicles entirely through its website or app, with options for home delivery or pickup from its signature multi‑story “car vending machines.” The company emphasizes no‑haggle pricing, detailed 360° vehicle photos and history reports, and a seven‑day (or 250‑mile) return policy to simplify the buying experience. Carvana also offers trade‑ins, financing and extended protection plans, and operates its own inspection and logistics network to manage vehicle reconditioning and delivery.