Customer Service Delivery Advocate

Carvana(1 month ago)

Beacon, NYOnsiteFull TimeJunior$38,000 - $42,000Market Operations

About this role

Customer Advocates at Carvana are frontline, in-person team members who represent the company while delivering vehicles and supporting customers. The role emphasizes excellent customer service, physical work in varying weather conditions, and strict adherence to driving and regulatory requirements. It includes hourly pay with performance-based increases and a comprehensive benefits package with advancement opportunities.

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Required Skills

Vehicle Delivery
Load/Unload
Hauler Inspection
Paperwork Completion
Customer Tracking
Safe Driving
Driving Record
Physical Stamina
Vehicle Detailing
Heavy Lifting

+2 more

Qualifications

Notary (Obtainable Within 90 Days)
Chauffeur License (State-Specific)
Vehicle Verifier License (California)
DOT Medical Card
Valid Driver's License

About Carvana

carvana.com

Carvana is an online used‑car retailer that lets customers search, finance, and buy certified pre‑owned vehicles entirely through its website or app, with options for home delivery or pickup from its signature multi‑story “car vending machines.” The company emphasizes no‑haggle pricing, detailed 360° vehicle photos and history reports, and a seven‑day (or 250‑mile) return policy to simplify the buying experience. Carvana also offers trade‑ins, financing and extended protection plans, and operates its own inspection and logistics network to manage vehicle reconditioning and delivery.