Customer Service Delivery Advocate
Carvana(5 months ago)
About this role
A Customer Advocate at Carvana is a frontline, customer-facing role representing the company during vehicle deliveries and customer interactions. The position is part of Market Operations and emphasizes creating positive customer experiences while offering performance-based pay, benefits, and advancement opportunities. Candidates should be energetic, self-motivated, and prepared to participate in internal training and development programs.
Required Skills
- Customer Service
- Vehicle Delivery
- Vehicle Loading
- Vehicle Inspection
- Paperwork
- Driving Safety
- Notary
- DMV Access
- Physical Stamina
- Communication
Qualifications
- Valid Driver's License
- DOT Medical Card
- Notary (Obtainable)
- Chauffeur License (State Specific)
- Vehicle Verifier License (CA Specific)
About Carvana
carvana.comCarvana is an online used‑car retailer that lets customers search, finance, and buy certified pre‑owned vehicles entirely through its website or app, with options for home delivery or pickup from its signature multi‑story “car vending machines.” The company emphasizes no‑haggle pricing, detailed 360° vehicle photos and history reports, and a seven‑day (or 250‑mile) return policy to simplify the buying experience. Carvana also offers trade‑ins, financing and extended protection plans, and operates its own inspection and logistics network to manage vehicle reconditioning and delivery.
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