Customer Service Delivery Advocate

Carvana(5 months ago)

Boise, IDOnsiteFull TimeJunior$34,000 - $38,000Market Operations

About this role

A Customer Advocate at Carvana is a frontline Market Operations team member who creates positive customer experiences supporting the company’s retail vehicle business. The role is within a fast-growing used-vehicle retailer and comes with competitive hourly pay, merit-based progression, and comprehensive benefits including paid healthcare premiums, 401(k) match, and tuition assistance. Carvana provides training and sponsors required state licenses and certifications; employees must satisfy drug testing, DOT medical, and driver-license requirements.

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Required Skills

Customer Service
Vehicle Delivery
Loading Vehicles
Vehicle Inspection
Paperwork
Note Taking
Safe Driving
Physical Stamina
Communication
Manual Dexterity

Qualifications

Notary Public
Chauffeur's License
Vehicle Verifier License
DOT Medical Card
Valid Driver's License

About Carvana

carvana.com

Carvana is an online used‑car retailer that lets customers search, finance, and buy certified pre‑owned vehicles entirely through its website or app, with options for home delivery or pickup from its signature multi‑story “car vending machines.” The company emphasizes no‑haggle pricing, detailed 360° vehicle photos and history reports, and a seven‑day (or 250‑mile) return policy to simplify the buying experience. Carvana also offers trade‑ins, financing and extended protection plans, and operates its own inspection and logistics network to manage vehicle reconditioning and delivery.

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