Customer Service Delivery Advocate

Carvana(1 month ago)

San Antonio, TXOnsiteFull TimeJunior$34,000 - $38,000Market Operations

About this role

A Customer Advocate at Carvana is a frontline team member who represents the company to customers within Market Operations, supporting the company’s goal of improving the car‑buying experience. The role offers competitive hourly pay, comprehensive benefits, and clear internal advancement opportunities through performance‑based programs.

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Required Skills

Customer Service
Vehicle Delivery
Vehicle Loading
Vehicle Inspection
Documentation
Safe Driving
Physical Stamina
Heavy Lifting
Communication
Schedule Flexibility

Qualifications

Notary Commission
Chauffeur License
Vehicle Verifier License
DOT Medical Card
Valid Driver's License

About Carvana

carvana.com

Carvana is an online used‑car retailer that lets customers search, finance, and buy certified pre‑owned vehicles entirely through its website or app, with options for home delivery or pickup from its signature multi‑story “car vending machines.” The company emphasizes no‑haggle pricing, detailed 360° vehicle photos and history reports, and a seven‑day (or 250‑mile) return policy to simplify the buying experience. Carvana also offers trade‑ins, financing and extended protection plans, and operates its own inspection and logistics network to manage vehicle reconditioning and delivery.

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